Sharpening Your Phone Skills!  An important part of building good business relationships is to give the impression of being a confident professional that clients and co-workers will be eager to have on their team.  A few tips from our telephone and communications workshops include:

1.  How you sound when you answer the phone can determine if someone wants to do business with you.  Poor conduct can intimidate and sever business relationships.  Callers don’t see what is going on at your end.  How many times have you spoken to someone and heard typing—unprofessional & offensive.  It says they’re not worthy of your time