Sharpening Your Phone Skills!  An important part of building good business relationships is to give the impression of being a confident professional that clients and co-workers will be eager to have on their team.  A few tips from our telephone and communications workshops include:

2.  Your voice reflects how you are doing and how you feel about the business.  Exude a positive, energetic attitude.  Follow cues from the other person—if they are all business and no-nonsense, you should be too (verbal mirroring).