Entries by Joeel & Natalie Rivera

SALES SKILLS: The Anchoring Technique

What is the anchoring technique? It is when a person uses a simple piece of information when making decisions, without effort or even awareness. We naturally connect external stimuli with experiences from our past, and when we create this association, it can trigger decisions in the future. An example of a simple anchor is the smell of fresh popcorn at a carnival.

SALES SKILLS: Respond vs React

In the world of sales, it’s important to know the distinction between responding to something and reacting to something. Reaction is something impulsive, something emotional that is often connected to lack of full control, while a response is something rational and logical and is something that we usually think about before we deliver.

SALES SKILLS: Dopamine and Retail Therapy

Dopamine is a neurotransmitter released by the brain that plays several roles in humans and animals. Even though it has different functions in movement, memory, behavior and cognition, attention, sleep, and learning, dopamine is mostly known for its role in our mood and the pleasurable rewards associated with different activities like sex, eating our favorite food, exercising, dancing, and even shopping.