Can I download video files?

We do not make our video files downloadable through the website directly. However, we do occasionally make exceptions for students with extenuating circumstances, so if you would like to share why you need the files to be downloadable, please submit a request. However, we cannot guarantee it will be approved. We have to protect our intellectual property.

I’m having trouble downloading or viewing PDF files.

EVEN IF you cannot see the PDF file on screen, you should still have a DOWNLOAD BUTTON. It looks like a down arrow and is in the top right corner. If you want to be able to see the PDF files on screen, you may need to turn ON the “preview PDF in browser” setting in your browser. If using Firefox, read more here. If using Chrome, update to the newest version of Chrome (click here). If you cannot access the PDF to download at all, please send us a message through our CONTACT FORM.

NOTE: If you are taking your course on any website OTHER THAN Transformation Academy, you will need to contact customer support on that website.

My video isn’t playing, there is an error in a video, or I’m having technical problems.

We’re sorry to hear you’re having trouble with a video! If the video is not playing properly, please first try a different device or browser to see if this fixes the problem. If this does not work or if you found an error in a video, please send us a message through our contact form and tell us which COURSE you are in and which LECTURE/VIDEO is giving you trouble. Also, please explain what is happening/not working so we can help you.

I am having difficulty logging in or accessing my courses.

Please double check that you did not create your account using a different email address. (This happens a lot!) If you’re sure your username/email is correct, you can reset your password by clicking “Forgot Password”. Do you have a different question about accessing your content? Please tell us about it through our CONTACT FORM.

NOTE: If you registered for our courses on any website OTHER THAN Transformation Academy, you will not be able to access your course on our website and you will need to log into the website where you purchased the course.

My course is stuck. I have finished it but it still shows it is not completed. How can I submit proof of completion?

If you are taking your certification course on Transformation Academy’s website, the course will save your progress. However, if you stop a partially finished video and then log on using a different device, it may not remember where you left off. Look through your course outline to see which lectures are not “checked off” and watch them again. When your course is complete, the system will automatically submit your official certification.

If you are taking your course on ANY OTHER website and are looking to submit proof of completion in order to receive your official certificate and logo/badge, here is what to do… First, you can scan your course and “check off” any lectures that are not showing as complete. This should fix the problem. If this does not work, you can submit a screen shot of your almost completed course as proof of completion.